Home | About us | Editorial board | Search | Ahead of print | Current issue | Archives | Submit article | Instructions| Reviewers

  Home Print this page Email this page Small font sizeDefault font sizeIncrease font size Users Online: 8031    
Year : 2021  |  Volume : 11  |  Issue : 4  |  Page : 414-420

Satisfaction level of the oral medicine patients using teledentistry during the COVID-19 pandemic: a factor analysis

1 Department of Oral Medicine, Universitas Trisakti, Jakarta, Indonesia
2 Department of Dental and Public Health, Universitas Trisakti, Jakarta, Indonesia
3 Department of Oral Biology, Faculty of Dentistry, Universitas Trisakti, Jakarta, Indonesia

Correspondence Address:
Dr. Indrayadi Gunardi
Department of Oral Medicine, Faculty of Dentistry, Universitas Trisakti, Jl Kyai Tapa No. 1 Grogol, West Jakarta, DKI Jakarta.
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jispcd.JISPCD_72_21

Rights and Permissions

Objectives: The aim of this article is to describe oral medicine patients’ satisfaction level with teledentistry services during COVID-19 pandemic by a factor analysis. Materials and Methods: An observational cross-sectional study was conducted in the Oral Medicine Clinic in 31 patients who used teledentistry services at the beginning of the COVID-19 pandemic under informed consent. Questionnaire modification was validated with the Rasch model analysis and components that contribute to satisfaction were analyzed by the factor analysis. A total of satisfaction scores were then categorized into five levels (very dissatisfied; not satisfied; moderate; satisfied and very satisfied). Results: The questionnaire shows Cronbach’s alpha of 0.83 and a reliability item of 0.95 with a separation of 4.49. The factor analysis shows two components that contribute to satisfaction, namely, components convenience and communication. One hundred percent of the subjects were in the satisfied and very satisfied categories. Discussion: The Rasch model can determine the validity and reliability of the questionnaire used more accurately. The components of convenience and communication are the main things that are considered when patients choose teledentistry services. Conclusion: Oral medicine patients’ satisfaction level with teledentistry services during the COVID-19 pandemic was 100% in the satisfied and very satisfied categories, with contributing factors being convenience and communication.

Print this article     Email this article
 Next article
 Previous article
 Table of Contents

 Similar in PUBMED
   Search Pubmed for
   Search in Google Scholar for
 Related articles
 Citation Manager
 Access Statistics
 Reader Comments
 Email Alert *
 Add to My List *
 * Requires registration (Free)

 Article Access Statistics
    PDF Downloaded147    
    Comments [Add]    

Recommend this journal